Privacy Policy

1. Introduction

Efficax One Global LLC ("EfficaxOne", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Construction Commercial Support platform (the "Platform"), including related applications, websites, tools, and services.

By accessing the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

2. What This Policy Covers

This Policy applies to:

• Clients and companies using our construction support services
• Remote operators providing services through the Platform
• Visitors to our website
• Users interacting with our AI-based tools or support systems

This Policy does not apply to third-party services integrated into our Platform (e.g., payment processors, cloud providers). Their privacy practices are governed by their respective policies.

3. Information We Collect

We collect the following categories of information:

3.1 Information You Provide

• Account details: Name, email, phone number, password, organization details
• Billing information: Payment method details, billing address
• Project data: Drawings, documents, specifications, BOQs, images, and related construction files
• Support requests: Emails, chat messages, tickets
• Operator information: Skill profiles, uploaded documents, qualifications, time logs, task submissions

3.2 Information We Collect Automatically

• Log and usage data
• IP address and device identifiers
• Browser type, OS, access times, and referring URLs
• User activity on the Platform
• Error logs and system diagnostics

3.3 Information Collected via AI Tools

When using AI assistants or automated tools, we may process:

• Portions of your drawings
• Text extracted from documents
• Query prompts, annotations, and generated results
• Operational metadata used to improve AI functionality

All AI-related data processing is conducted securely and, where possible, anonymized or aggregated.

4. How We Use Your Information

We use collected information for the following purposes:

4.1 To Provide and Improve Services

• Deliver construction commercial support
• Perform QS tasks, estimates, take-offs, and tender assistance
• Enable remote operator workflows
• Maintain and improve Platform performance

4.2 To Enable AI-Assisted Features

• Generate automated take-offs
• Provide context search across documents
• Improve accuracy and reliability of AI models
• Customise AI outputs for better user results

4.3 Administrative & Operational Purposes

• Account management
• Billing and subscription processing
• Verification, authentication, and security
• Troubleshooting and system integrity

4.4 Communication

• Respond to support requests
• Send service updates, notices, and announcements
• Notify about changes to terms or policies

4.5 Compliance & Legal Obligations

• Prevent fraud
• Comply with applicable laws
• Maintain audit and security records

5. Legal Basis for Processing (GDPR Regions)

For users in the EU/EEA, UK, and other GDPR-aligned jurisdictions, we process data based on:

• Contract necessity (to deliver services)
• Legitimate interests (operating and improving the Platform)
• Legal obligations
• Consent, where explicitly required

6. How We Share Information

We may share information with:

6.1 Remote Operators

Operators receive access only to the project files necessary to perform assigned tasks.

6.2 Third-Party Service Providers

Such as:

• Cloud hosting providers (e.g., Microsoft Azure)
• Payment processors
• AI service providers
• Security, analytics, and communication partners

These providers access data only as necessary and are bound by confidentiality agreements.

6.3 Legal and Regulatory Authorities

Where required to comply with:

• Court orders
• Law enforcement requests
• Legal obligations

6.4 Business Transfers

If we undergo:

• Merger
• Acquisition
• Asset sale

Your information may be transferred as part of that transaction.

We do not sell your personal data.

7. Data Retention

We retain information only for as long as necessary to:

• Deliver services
• Maintain business records
• Comply with legal requirements
• Resolve disputes

Project files may be retained for a period set by the client's subscription or internal policy, after which they may be deleted or archived.

Users may request deletion of personal data where legally permitted.

8. Data Security

We use industry-standard security measures including:

• Encryption in transit (TLS)
• Encrypted storage on trusted cloud providers
• Access control and authentication mechanisms
• Role-based permission models
• Regular audits and system monitoring

Despite these measures, no system can guarantee 100% security. Users are responsible for securing their own login credentials.

9. International Data Transfers

As a U.S.-based company with global operations:

• Data may be stored or processed in the United States or other jurisdictions.
• For EU/UK users, transfers rely on approved safeguards such as Standard Contractual Clauses (SCCs).

By using the Platform, you consent to such transfers.

10. Your Rights

Depending on your region, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise rights, contact: support@efficaxone.com

We will respond within the timelines required by applicable law.

11. Cookies and Tracking Technologies

Our Platform may use cookies, web beacons, and similar tools for:

• Authentication
• Session management
• Analytics
• Personalisation

A detailed Cookie Policy may be provided separately.

12. Children's Privacy

EfficaxOne does not provide services to children and does not knowingly collect personal information from individuals under 18 years old.

13. AI Processing Transparency

AI features may analyze:

• Uploaded documents
• User queries
• System metadata

AI is used to support workflows, but all AI suggestions require professional verification by the Client.

AI outputs may be stored temporarily to improve service quality, unless the Client opts out (where available).

14. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external services.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on the Platform with a revised "Last Updated" date.

Continued use after changes signifies acceptance of the updated Policy.

16. Contact Information

For privacy questions, data requests, or complaints, contact:

Efficax One Global LLC

1021 E Lincolnway, Suite #5735

Cheyenne, Wyoming 82001

United States

Email: support@efficaxone.com